Important: we only accept returns for unused items. If a product shows any sign of use, or the tool has been switched on or powered up, we are unable to accept the return. For reasons of hygiene and safety, used hair tools cannot be returned or refunded.

Voltage (please read before ordering or requesting a return) Our hair tools that blow or use airflow are designed for use in the UK and operate on 220–240V power. Some products may be dual voltage, but this will always be clearly stated on the individual product page. Unless dual voltage is specifically advertised, please assume that any product that uses airflow is not dual voltage. Please note that products sold on Amazon may contain different descriptions, as Amazon operates separately from our website listings. We can only guarantee the specifications shown on the official Parwin Beauty product pages. As we do not advertise our airflow products as dual voltage, we are unable to offer refunds or returns where a product has been purchased based on an assumption that it would work on a different voltage.If you are unsure about the voltage of a product before purchasing, please contact us at hello@parwinbeauty.co.uk, and we will be happy to help.

We offer a 30-day return policy. You have 30 days from receiving your order to request a return, as long as the item is unused and in its original condition.

Conditions for a return

• The item must be completely unused and in its original packaging.
• Tools that have been switched on or powered up, or that show any sign of use, cannot be returned.
• All accessories, manuals and any free gifts must be included.
• A valid proof of purchase from Parwin Pro Beauty is required.

How to start a return

1. Email us at hello@parwinbeauty.co.uk with your order number and the item you would like to return.
2. If your return is approved, we will send you instructions on how and where to send your parcel.
3. Please do not send anything back before your return has been approved, as items returned without approval cannot be accepted.

Return shipping. Return postage is arranged and paid by the customer. We recommend a tracked and insured service, as a refund can only be issued once the item is safely back with us and has been inspected.

Refunds. Once we have received and inspected your returned item, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 to 14 business days. It can take additional time for your bank or card provider to post the payment. Original shipping charges are non-refundable.

Exchanges. The quickest way to get the item you want is to return your unused item and, once the return is approved, place a new order.

Manufacturing faults. Tools bought directly from parwinbeauty.co.uk are covered by our 12-month warranty against genuine manufacturing faults. Warranty claims are assessed once the item has been returned and inspected. If you believe your tool has a manufacturing fault, please contact us at hello@parwinbeauty.co.uk.

European Union 14-day cooling-off period. If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason. As above, the item must be unused and in its original condition and packaging, with proof of purchase.